DSG signs MoU with DAFZA to provide support for electronic and smart services

H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Federal government Department (DSG), and H.E. Dr. Mohammed Al Zarooni, Director General of Dubai Airport Free Zone Authority (DAFZA), have actually signed a memorandum of understanding (MoU) to enhance shared co-operation.

Under the MoU, DSG will supply the essential support for the package of its electronic and smart shared services supplied to DAFZA to make sure constant preparedness of these services and likewise define the levels of support and priority-based response duration. The bundle of services which DAFZA benefits from include the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest and so on . H.E. Ahmad Bin Humaidan, DSG Director General, stated: "This bilateral co-operation has great significance and stands as a solid foundation to offer the essential assistance to the electronic and wise services provided to DAFZA in line with the instructions of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and in implementation of the instructions of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, to speed up improvement to clever government.".

Bin Humaidan added: "DAFZA plays a crucial role in drawing in investors through providing sophisticated infrastructure and services that motivate them to work in a safe environment in Dubai. Through our collaboration we anticipate heightening our collaborations for our electronic and smart service that DAFZA gain from to be offered round the clock and in accordance with the highest requirements of effectiveness and reliability with the objective of making sure the satisfaction and happiness of its customers consisting of financiers, business owners and local and worldwide business. We are likewise fully dedicated to employing our sophisticated enablers including sophisticated infrastructure, smart apps and high-level technical assistance to make it possible for DAFZA to keep updating its clever services and leave a favorable imprint as concerns making Dubai a smart, integrated and linked city.".

Meanwhile, Dr. Al Zarooni said: "The MoU signed with DSG creates a robust foundation for establishing a strong, complementary relationship that adds value in terms of offering the highest requirements of details security and supporting DSG's services. This move is part of our continuous dedication to equal most current clever technologies and fast-emerging IT innovations in order to provide high-level services and solutions and enhance consumer satisfaction and joy. We are positive about the MoU we have signed which matches our ongoing efforts to achieve the objectives of the wise city initiative. It will enable us to raise the bar on IT facilities and offer integrated smart services that will even more promote our position as one of the most advanced totally free zones worldwide and assistance Dubai's quest for a wise change.".

Al Zarooni stressed the value of strengthening co-operation with DSG which is leading the method in building the ingenious and proactive federal government of the future. He pointed out that the strategic collaboration shows DAFZA's dedication to the wise transformation initiative introduced by H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to support Dubai's preparation to host World Expo 2020, which needs the provision of quality and high-value wise services, and make Dubai a smart and sustainable city according to Dubai Vision 2021.
The MoU specifies the need to equal training demands and abide by the details security policies set by DSG to guarantee the arrangement of a high degree of dependability. This is substantial, because DSG has actually been granted an ISO 20000:2011 Certification for IT service management which proves its commitment to the global IT requirements for improving the efficiency of services in general and makes it highly got successfully supplying support services to government entities.