Dr. Amin Al Amiri: We aim to Ensure Customer Happiness in Response to the National Programme of Happiness and Positivity
H.E. Dr. Amin Hussein Al Amiri, Assistant Undersecretary for Public Health Policy and Licensing at the Ministry of Health and Prevention, consulted with a variety of stakeholders at the Ministry as part of the 'Ya Marhba Bekom' effort. Under this effort, the Ministry holds open discussions with customers with the purpose of updating the level of client service, innovating smart options that enhance customers' joy while implementing quality and performance improvement measures throughout all channels, and improving two method interaction to construct a positive connection with all stakeholders.
New rates for services pursuant to a Cupboard resolution clarified Dr. Al Amiri underscored that the public health policy and licensing market values the comments and ideas from customers, including pharmaceutical producers and drug shops. The meeting was an excellent opportunity to describe the provisions of the new Cupboard decision concerning the application of new rates for the Ministry's solutions. The conference was straightened with the Ministry's keenness to effectively respond to customers' requirements, thoroughly clear up problems, ensure customers joy and advertise joy and positivity.
Ministry guarantees solutions meet high quality, performance and transparency standards His Excellency highlighted the Ministry's dedication to facilitating and streamlining all procedures for faster completion of electronic solutions in a quote to bring happiness to customers and boost their confidence in government services. This objective serves the ministry's strategy in supplying services of best, effectiveness and transparency and introducing numerous initiatives to fulfill customers' assumptions and improve their level of complete satisfaction utilizing smart 7 star digital services to deliver the targets of management and medical arm of the National Programme of Joy and Positivity, in partnership with customers.
Provision of exceptional services and faster customer transactions Dr. Al Amiri directed the Ministry's employees to deliver outstanding services and accelerate the completion of all client purchases by establishing effective systems and processes. H.E. likewise urged them to provide all tools necessary to guarantee client fulfillment as the Assistant Undersecretary stated the Ministry's eagerness to conform to international criteria, activate interaction networks and enhance the allotment of readily available resources in order to satisfy customers' assumptions in tem of evaluation, control and development of services.
