DEWAs Smart Centre Achieves Remarkable Results in Strengthening Adoption Rate of Smart Services
Dubai Electricity and Water Authority's (DEWA) Smart Centre has attained exceptional results with growth in smart adoption enhancing from 64% in 2015 to 70% in 2016. Customer trust fund raised from 86% to 93%, and consumer happiness additionally boosted from 85% to 94%. DEWA's Smart Centre was launched as part of the Customer Happiness Centre. The results attained by DEWA's Smart Centre reflect its initiatives to carry out the directives of the wise management, to boost government work, the UAE Vision 2021, and the Dubai Strategy 2021, to ensure the UAE's Government is aggressive with fulfilling the needs of the community.
DEWA's Smart Centre aims to involve customers in enhancing services, developing future services, and to increase the adoption of smart solutions. DEWA works to attain the happiness of customers by making its smart services simple to use, and available in any way times. DEWA additionally gives smart solutions to individuals with unique requirements, in addition to giving other smart services in collaboration with Dubai Smart Government, such as the MyID service, which allows customers to login to multiple smart solutions by means of a single account.
HE Saeed Mohammed Al Tayer, MD & Chief Executive Officer of DEWA noted that the outcomes attained by Smart Centre, in regards to boosting consumer experience, mirrors DEWA smart transformation, to attain the joy of customers through new services and innovative networks.
"The Smart Centre stands for a strong push to achieving the goals of the Smart Dubai initiative, introduced by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to change Dubai into the most intelligent city in the world, guaranteeing the monitoring of all city centers and services with smart, meaningful systems, to achieve the happiness of people. The Centre is based on the existing mechanism of offering services through smart tools equipped with DEWA's smart applications, based on the concept of self service. We give customers with smart, quickly, easy-to-use, and integrated solutions that are offered around the clock. This contributes to achieving our goal to give intelligent and integrated solutions to fulfill our customers' needs through modern scientific methods in all elements of our job," claimed HE Saeed Mohammed Al Tayer, MD & Chief Executive Officer of DEWA.
"We realise aware the relevance of our duty as the representative of electricity and water in the Emirate, and look for to continually improve our solutions to satisfy the enhancing needs of all our customers. This mirrors our continuous initiatives to make use premium innovation and applications to raise the effectiveness of services, and achieve the joy our stakeholders, boosting Dubai's global position. We are working to upgrade the Smart Centre's efficiency, to enhance smart adoption prices to 80%, in addition to raising the degrees of consumer happiness. HH Sheikh Mohammed bin Rashid Al Maktoum when observed 'the step of our success is conserving of people's time and promoting their lives.' We likewise intend to lower the variety of customers by 80% by 2018," included Al Tayer.
"DEWA is keen to promote the excellence and competitiveness of Dubai, and enhance government job procedures, in order to accomplish joy for customers. We function to attach our services with the solutions of other government organisations in Dubai, to offer integrated and sophisticated solutions that urge customers to adopt smart and environmentally friendly channels. This sustains DEWA's vision to come to be a sustainable innovative first-rate energy. DEWA is committed to offering timely, reliable, and qualitative government services inning accordance with the highest international requirements, while surpassing assumptions and achieving happiness for culture as a whole," concluded Al Tayer.
DEWA's Smart Centres are located at its head office, the Lasting Building in Al Quoz, and Al Hudaiba Consumer Happiness Centre. DEWA launched the Tayseer solution, a smart platform for power and water expense repayment. Costs can be easily paid through Emirates NBD's cheque deposit devices readily available anytime, anywhere, and by cash money via Etisalat settlement makers. The Smart Centre in DEWA's head office features a Future Services Department, to ensure that customers could design and establish new services.
