Cisco Named a Leader in 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS)
Cisco has been recognized as a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the sixth consecutive year. This accolade reflects Cisco's commitment to innovation, particularly in artificial intelligence (AI), next-generation collaboration devices, and seamless ecosystem integration.
Key Milestones in Cisco’s Recognition
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Leadership Across Three Gartner Magic Quadrants:
Cisco is one of only two vendors recognized in three Gartner Magic Quadrants for CCaaS, CPaaS, and UCaaS. It was named a Visionary in the 2024 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) and a Niche Player for Webex Contact Center in the 2023 Magic Quadrant for Contact Center as a Service (CCaaS). -
AI-Powered Innovation:
Cisco’s significant investments in AI have elevated productivity across its UCaaS portfolio, including Webex Meetings, Messaging, Calling, and Devices. The flagship Cisco AI Assistant exemplifies the company’s focus on enhancing efficiency and delivering intuitive customer experiences. -
Next-Generation Collaboration Devices:
Cisco introduced its 9800 series desk phones, headsets, cameras, and collaboration boards. These devices seamlessly integrate AI features, enabling hybrid work environments to feel as connected as in-person meetings. -
Revolutionary AI Capabilities:
Cisco launched 40 new AI features in 2024, including the Webex AI Codec for improved hybrid work experiences and AI workspace ranking for sustainability-focused device management.
Driving Enterprise Innovation
Cisco has leveraged AI and advanced machine learning to redefine hybrid work and workplace collaboration:
- Webex Calling: Over 15 million users worldwide have adopted this industry-leading solution.
- NVIDIA Partnership: Integration with NVIDIA’s AI technologies has amplified Cisco's hardware capabilities, delivering 20 times the AI capabilities of previous generations.
- Webex Control Hub Enhancements: AI-driven support and analytics, sustainability insights, and comprehensive device management empower IT teams to scale operations efficiently.
Industry Recognition
Cisco’s achievements include the "Best Collaboration Display" award by UC Today and the "Generative AI Product of the Year" award for the Cisco AI Assistant for Webex Contact Center.
Commitment to Seamless Connectivity
Cisco's collaboration devices prioritize interoperability, ensuring compatibility with any meeting platform. By embedding AI intelligence into every device, Cisco fosters innovation and simplifies the hybrid work experience for enterprises globally.
Arvind Krishna, Head of Cisco Collaboration, commented:
“This recognition underscores our relentless focus on innovation. Our AI-driven solutions and cutting-edge devices continue to transform workplaces, making collaboration seamless and efficient for our customers worldwide.”
Cisco’s leadership in UCaaS reaffirms its commitment to delivering pioneering solutions for the future of work and connectivity.
