Cathay Pacific and Dragonair introduce Self Service Bag Drop

Cathay Pacific Airways and Dragonair have introduced a new Self Service Bag Drop center at Hong Kong International Airport that will further enhance the airport experience for travelers of the two airline companies.

Self Service Bag Drop permits travelers to check in baggage by themselves. Travelers who have finished their check-in process - online, at airport check-in counters or utilizing self-service check-in kiosks - can drop off their baggage using the Self Service Bag Drop center, conserving up to half of the regular processing time compared to queuing at check-in counters.

Starting 1 April, 5 Self Service Bag Drop devices commenced operation at Cathay Pacific counters located in Aisle C at Hong Kong International Airport, with another 4 machines at Dragonair counters in Aisle H. In the initial stage, the service is readily available on chosen routes from Hong Kong, consisting of Bangkok, Kuala Lumpur and Singapore for Premium Economy and Economy Class passengers on Cathay Pacific, and Chiang Mai, Fukuoka, Kota Kinabalu, Okinawa, Penang and Phuket for Economy Class passengers on Dragonair. The airline companies will work closely with Airport Authority Hong Kong to broaden the Self Service Bag Drop service to more routes in stages.

Cathay Pacific and Dragonair constantly strive to offer the very best travel experience for their passengers from the ground to the air. Increasingly, travelers prefer to have more control over various phases of their own journey, and the Self Service Bag Drop center provides them with an easier, regulated and efficient experience.

This new facility at Hong Kong International Airport aligns with a worldwide pattern for introducing self-service functions in airports. Following the rollout in Hong Kong, Amsterdam and Singapore will be the next Cathay Pacific locations to present the Self Service Bag Drop facility for passengers.