Careem Appoints Nuzhat Naweed as VP of Customer Experience
Careem, the region's leading ride-hailing service, introduced today the appointment of Nuzhat Naweed as Vice President of Customer Experience. In this function, Naweed will lead Careem's Customer Experience vision, technique and contentment steps to deliver a significantly enhanced experience to customers.
Naweed brings a strong track record in Client Experience, digital commerce and item management. She will certainly be in charge of assessing all products via the customer lens, promoting cross-functionally to co-create services and leading study activities within the industry and beyond to seek out possibilities for innovation. As an advocator for customers, Naweed will certainly help Careem continue to be a very early adopter of innovations and trends in consumer experience.
" I was inspired to move to the region by the immense potential of digital innovation here and the transformative difference it can make. Careem goes to the leading edge of this fad and I'm excited to work with the team to make sure that customer experience continuouslies be a calculated differentiator for us," she said.
Naweed joins Careem from Germany-based fashion e-commerce giant Zalando, where she was responsible for guaranteeing customer experience was a key differentiator for the platform. She aided establish the company as a forerunner in the mobile industry and effectively promoted a social shift which positioned the voice of the consumer at the core of their calculated growth and design of digital products.
Previously, Nuzhat operated in the UK as Head of Modern Technology and Digital Experience at ASOS where she led personalisation and commitment, and before that goinged the digital transformation at BBC Worldwide where she was in charge of the experience of consumer-facing brand names such as Leading Equipment and BBC Global iPlayer.
Nuzhat holds an undergraduate degree in Law from the University of Cardiff and a Masters in Modern Technology Aston University in the UK.
