Al Tayer opens the Customers Happiness Week at Dubai Mall
HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA), opened the Customers Happiness Week the RTA holds for the 4th year in a row. Al Tayer also unveiled RTA's Happiness Strategy that is aligned with Dubai Strategic Plan 2021, which sets peoples happiness as vital constituent.
RTA's Happiness Strategy comprises 12 essential pillars, 6 of them at the community level, and the other 6 at the individual level namely, learning through supporting efforts motivating reading, promoting knowledge & individual skills, adopting of governance, providing sponsorship, supporting Dubai economy, supporting initiatives contributing growing business & enhanced living requirements, improving the environment for the advantage of upcoming generations, protecting the public health, preserving the family fabric, boosting client relations, and looking after the community & communal relationships.
RTA's Stand
Al Tayer inspected the stand of Customers Happiness Week's featuring an innovative design replicating consumers' experience with RTA's services. The stand has two entryways, the very first for vehicle drivers to furnish them with the smart services & apps relating to their transactions, and the 2nd is designated for public transportation riders. Monitors displaying the primary smart apps offered by the RTA to customers surround the stands.
During his evaluation tour of RTA's stand, Yousef Al Rida, CEO of Corporate Administrative Support Services Sector, informed Al Tayer on the occasions of the Happiness Week, which runs through until Feb 20. The variety of events includes highlighting the Mohammed bin Rashid Smart Majlis system, concepts & comments gotten from the public & how to handle them by an internal team of the initiative, and honoring of innovative ideas & possible tips. During the event, external speakers will be hosted to provide three lectures at Al Wasl Auditorium discussing new trend of clients' service, recommendations system, and the World Happiness Day.
"Visitors of RTA's Stand at Dubai Mall can acquaint themselves with all services & clever apps connecting to vehicle drivers, methods of submitting applications for services in this regard, and recognizing the types & ways of transport as well as wise apps & services connecting to public transportation. A corner has actually been set to explain the types, recharge and use of NOL cards in public transport means," discussed Al Tayer.
Al Tayer likewise examined the driving simulator imitating the driving of automobiles under various climatic conditions. He likewise visited the corner of Read More effort familiarizing the public with the efforts made by the RTA to diffuse the culture of checking out across schools along with the taking place affairs such as the provision of audio & virtual libraries for visitors of city stations, and a corner for the disabled devoted to the services provided by the RTA to this category.
Describing the Customers Week, Al Rida said: "The Customers Week is concluded by an event to honor owners of crucial reports & practical ideas directed through the Madinati System. It will also honor the best agency in serving consumers, best service department, best department supporting Customers Service Department, Best Customer Results Service Provider, Best Customers Service Center, and the Best Agency in delivering online services.
