Government

HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), has released the Smart Customers Service Center at Al Barsha. The Center, which is the very first of its kind in Dubai, makes it possible for visitors to process deals on their own without needing support from staff.

"The launch of this smart center, which is positioned within the existing Customers Service Center at Al Barsha, is part of RTA's efforts to provide best-in-class services to consumers towards understanding the vision & directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President & Prime Minister of the UAE and Ruler of Dubai; HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of the Executive Council; and HH Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and Deputy Chairman of the Executive Council, promoting the Smart City concept. The drive, which aims at ranking Dubai as the most smartest city on the globe, is based on delivering services & efficiency that surpass conference consumers' expectations making individuals happier," commented Al Tayer.

During an examination trip of the Smart Center, Al Tayer heeded to briefings by Yousef Al Rida, CEO of Corporate Administrative Support Services Sector; Ahmed Hashim Bahrozyan, CEO of Licensing Agency; and Ahmed Mahboob, Director of Customers Service, about the devices and services provided by the Smart Center; which is fitted with interactive screens showing info about the RTA and its site. The Center likewise has tablets fitted with smart apps enabling customers to process transactions, and a service corner offering person or corporate customers access to personal accounts for processing deals or examining monetary files & receipts.

Al Tayer likewise toured the facilities of the customers' service center at Al Barsha, which has received a significant face-lift. The Center also has 15 counters providing 57 services spanning four sectors namely licensing of automobiles & drivers, paid parking zones services, Salik toll gate system, and federal traffic services to vehicle drivers.

At the end of the trip, Al Tayer repeated RTA's keenness to deliver top-class customer support by moving to smart service offerings in structured time-saving procedures aligned with world-class standards. He called on workers of the Center to prioritize the accomplishment of clients' expectations and enhance their efforts to make them happier.

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